Manager, Technical Account Management

Ibotta is seeking a Manager of Technical Account Management (TAM) in support of the Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

The mission for this role is, do everything possible to enable the TAM team to optimize a partner’s success. The success of our partners is instrumental into Ibotta’s success as a company. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. 

What you will be doing:

• As a TAM Manager, you will be responsible for the people management of the TAMs, TAM operations, as well as serving as the Voice of the Customer, championing their business and technical requisites as needed. 

• Championing customers business and technical requisites for achieving success

• Technical and operational requirements gathering and customer education 

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering

• Technical consulting about implementation, technical issues, and upgrades/improvements

• Planning, and resourcing of partner-facing Ibotta-specific technical operations and implementations

  • SLA monitoring & adherence

  • Cost and operational complexity minimization

  • Development and maintenance of IPN partner-specific runbooks & playbooks

  • Upgrades and new development

  • Technical roadmap planning

• Further enhancing TAM incident response processes  

• Develop strategic relationships with key stakeholders (e.g., C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs

• Preparation and delivery of technology-related elements for account reviews and discussions

• Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN

• Ensure overall technical progress and operational success for the partner on IPN

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere

What we are looking for:

• 3- 5+ years of people management experience in TAM or customer-facing teams in a technical partner management organization 

• 5-10+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar role for a SaaS platform is ideal

• Bachelor’s degree required. Preferably in Computer Science, Engineering, Analytics or a related field

• AWS experience highly preferred

• Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership

• Experienced problem solver 

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact

• Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion

• Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems

• Understanding of logging and monitoring systems such as DataDog, etc.

About Us:

Built and headquartered in Denver, Colo., Ibotta ("I bought a...") is a performance marketing platform that allows brands to deliver digital promotions to millions of consumers through a network of publishers called the Ibotta Performance Network (IPN). Ibotta’s network allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale.

Guided by our values and our mission to Make Every Purchase Rewarding, we come to work energized by the business problems we get to solve, the technology we build, the innovative people we work (and have fun) with, and the consumers we get to help. To date, we have credited consumers $1.5B.

Additional Details: 

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals.   

• Base compensation range: $150,000-$170,000. Equity is included in overall compensation package.This range is not all inclusive as total compensation for this role also includes a variable component in addition to the base salary that will increase total earnings. Talk to your recruiter to learn more. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. 

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. 

• Applicants must be currently authorized to work in the United States on a full-time basis. 

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. 

Recruiting Agency Notice 

Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.